How Doclerk billing works.

Price and sales tax

$100 per case, per year. Everyone at the firm is included. The price does not include sales tax. Where the law requires us to collect it, we add it to your invoice as a separate line, based on your billing address. Sales tax rules differ by state and locality.

Free start

Opening a case is free. You are not charged for the first 5 days. If you close or delete a case within that time, no invoice is issued and you pay nothing for it.

First invoice

If a case is still open after 5 days, we email you an invoice for the case fee. It shows the amount and the date your card will be charged.

Payment

Your card is charged 7 days after the invoice is issued, using the payment method you authorized.

Renewal

The fee renews automatically on the same date each year for as long as the case stays open. A case is never charged twice in the same billing year.

Your authorization

By saving a card and ticking the consent box at checkout, you agree to these terms and authorize Doclerk to charge that card for each case fee on the dates described. This lasts until the case is closed or deleted, or you turn off your subscription.

Stopping charges

You can stop at any time, online, with no call or email to us. Close or delete a case and it is not renewed. Turn off your subscription and there are no further invoices or charges. An invoice that has not been paid yet is cancelled and not charged.

Refunds

The fee for a year that has already started is not refunded or prorated. If we charged you in error, contact us and we will refund it.

Declined payments

We email you so you can check your card, and tell you when we will try again. We try again 1 days after each decline, for up to 5 attempts in total. If the last attempt fails, we email you to ask you to get in touch. We do not charge late fees.

Emails

You get the invoice, a receipt when we collect payment, and a notice if a payment is declined. Each one explains how to stop future charges and how to reach support.

Price changes

We give at least 30 days' notice before a new price applies, so you can stop before it does.

Records

Your card is held by Stripe. Doclerk keeps only the card brand and last four digits. Invoices are kept for 7 years.